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IT Services Management

The benefits of effective Service Management can be massive for an organisation, but it is easy to under-estimate the amount of effort required to achieve optimal implementation.Feedback from our Customers highlights a number of key challenges in the Service Management arena.

  • Information is the most important strategic resource in their organization with the IT service seen as a crucial, strategic, organizational asset.
  • Pressure to reduce IT delivery costs, improve time to market and increase availability.
  • Competition from alterative service delivery options such as the Cloud.